Sunday, August 23, 2009

The Land of 10,000 Smiles!

Did you know that Hubert Humphrey visited Thailand? This picture is based on a famous photo of Hubert Humphrey when he visited a refugee camp not far from my home. Well, maybe more famous in Thailand than it is here in Minnesota.

Famous people eat at True Thai but you will never see their pictures on our walls or in this blog. Thai hospitality is based on the belief that every customer should be treated like a V.I.P. We also believe that truly famous people deserve respect, and should be allowed to enjoy their meal in peace and privacy.

Thanks to the internet anyone can be a restaurant critic and I try to read every comment and online review written about True Thai. Most of you are very complimentary and I thank you for that (ขอบคุณ)! But sometimes you don't like the food and I immediately try to figure out what went wrong, if maybe one of the cooks is not making a dish the correct way, or a wait person is not taking orders accurately. Criticism is very important to a restaurant because even True Thai is not perfect and we are always trying to do better.

But sometimes I read that someone came to True Thai and received bad service. When I read that I just want to die. Rude or bad service is unforgivable to Thai people. We take great pride in our hospitality and believe that no meal is satisfactory if the service is anything less than excellent.

Please do not hesitate to tell me personally if you receive poor service. I am as loyal to my employees as I am to my customers, but in Thailand customers always come first!

Hubert Humphrey was famous for smiling. Had he not been a world famous statesman I think he could have been a great Thai waiter!